As an AOCA e-Learning subscriber you have access to a wide variety of online courses covering topics that effect your business each and every day. Topics such as customer service, safety and OSHA, human resources, computer software and business management skills.
Not sure if you're a subscriber? Call AOCA at (800) 331-0329 or email education@aoca.org to find out.
Go to AOCA's REGISTRATION CENTRAL to sign up today!
Click here to download a list of available e-Learning courses and their descriptions.
Click here for more information about AOCA's Online Technician Academy.
Click here for information about accessing the Reports for your e-Learning usage.
e-Learning Courses
SAFETY & OSHA
Accidents
The primary goal is prevention, but occasionally accidents occur. In this course you will learn what you need to do when accidents happen.
This course includes:
- what you should and should not do, when an accident occurs
- when and how to get help
- how to interact with people involved in an accident
- how to protect yourself
Safety Basics
In this course you will learn to contribute to the critical job of Safety using basic safety procedures and policies.
This course includes:
- How you can contribute to the critical job of Safety
- How the cost of accidents can affect everyone
- Basic Safety Guidelines from OSHA, the Occupational Safety and Health Administration
Fire Safety
Since fire is the most potentially dangerous hazard you can face, in this course you will learn about fire safety procedures and OSHA, the Occupational Safety and Health Administration, guidelines.
The course includes:
- Fire prevention
- The different types of fires
- What to do in case of fire
Safety Audits
Recognize the importance of safety audits and the objectives of a safety audit program.
The course includes:
- Identify how to plan and conduct a safety audit
- Identify how to inspect the work area and work practices
- Identify how to formulate recommendations for corrective action recommendations, make audit reports, and conduct follow-ups
The goal of this lesson is to provide awareness training for managers, supervisors and general employees on the importance of safety audits and how to plan and conduct an audit.
Incident Investigation
The learner will recognize the purpose of an incident investigation, the investigative procedures to follow, the kinds of information to be developed, how to conduct an interview following the incident and how to create an incident investigation report.
The course includes:
- Recognize the purpose of an incident investigation
- Identify the procedures to follow and the kinds of information to be developed in an investigation
- Identify who to interview and the correct method for conducting the interview
MANAGEMENT DEVELOPMENT
Assert to Achieve
This course assesses the benefits of assertive behavior and provides suggestions to implement these strategies to maintain confidence and control of potentially difficult situations without resorting to submissive or aggressive behavior.
Develop SMART Goals
Learn to develop objectives that are specific, measurable, achievable, realistic and time-bound.
Evaluate Staff Performance
In this course you will learn to use the PERFORM evaluation tool to measure and enhance staff performance.
Manage Better by Listening
In this course you will learn to develop listening techniques that will enhance your managerial communication skills.
Speak Without Talking
In this course you will learn how to understand the messages you may send without talking and how to control your body language to improve your managerial communication skills.
TEAM BUILDING
Build Dynamic Teams
Understand the development phases (Drive-Strive-Thrive-Arrive) that groups go through to become vibrant, effective teams.
Resolve Team Conflict
This course describes several methods that learners can use to work through conflict situations. Numerous tips for avoiding unnecessary conflict are provided.
SALES
Buyer Reactions
This course teaches how to encourage customer feedback and adapt your presentation accordingly.
Seller Behaviors
In this course you will learn to understand and apply successful buyer-focused selling behaviors.
PC SOFTWARE SKILLS
Excel 2007 M1 Beginner
This course is ideal for beginners and experienced users who wish to improve their productivity. Learn to effectively create and manage workbooks, how to build, edit, and format worksheets, and how to work with charts, formulas, and functions.
Excel 2007 M1 Intermediate
This course moves on to Pivot Tables, Macros, creation of Web Worksheets and using other intermediate functions.
Word 2007 M1 Beginner
This course is ideal for participants who need to effectively create professional-looking documents using Microsoft Word 2007. The student can learn how to design, create, edit and format text, and paragraphs, as well as enhance documents and work with files.
Word 2007 M2 Intermediate
This course moves on to formatting functions, drawing and graphic functions, as well as creating forms and tables.
