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Constructive Confrontation in the Workplace: Three Things to Keep in Mind

by Tomás Garza, conflict resolution and personal development expert

To successfully navigate workplace conflict, managers must be able to confront team members in a positive, productive manner. Whatever the situation, whether two people are actively quarreling, or whether one person's behavior is impacting the entire work culture, a manager must be able to step in, take charge and do so in a way that does not contribute to the drama.

How, then, do you constructively confront team members? How do you both get your point across and preserve team chemistry?

For any manager, these conversations can be crucial. Ongoing conflict and drama can, of course, have a ripple effect on everyone, and the last thing any organization needs is a dip in morale. Assuming this is not a situation that calls for firing, there is a great deal a manager can do to help resolve the problem, be firm and preserve group harmony.

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Fraud: Every Business is at Risk

by Chuck Gallagher, President of the Ethics Resource Group

At first when his wife said that Sargent Willis was on the phone and had some questions, Reverend Bobby thought he might have run a red light and was caught by a traffic cam. Sadly, the actual problem was much graver. The police officer began to question him about Sue Hardy, the church's treasurer, and the role she played in the church's business affairs. It seemed that there were some suspicions of financial impropriety, and that Sue was the likely perpetrator.

The Shock of a Collapsing Illusion

We hear a lot these days about identity theft, Internet fraud, email scams or Wall-Street defalcations, but the truth is most organizations are more vulnerable to fraud than they might think. Whether it is a church, a non-profit or a small business that you've put blood, sweat and tears into, the chance that you're at risk for fraud is substantial.

The conversation between Reverend Bobby and Sargent Willis led to arrest and conviction of what Reverend Bobby once described as a pillar of sainthood in their small but growing church. Sue was a Christian's Christian. The backbone of the church, Sue gave of her time, taught Sunday school and was the treasurer for years.

Sadly, regardless of the type of organization, most frauds take place from within the company's own ranks, and more times than not, by trusted individuals that we would never suspect.

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iFLEX 2014: Another Successful Conference!

iFLEX 2014 was a huge success! Thank you to our members, exhibitors, and sponsors for your continued support. The AOCA community came together in the Big Easy to enjoy 3 days packed with education, networking, and advocacy. It is clear that iFLEX is back and here to stay. 

Here are just a few highlights from this year's conference:

  • 32 new exhibitors
  • A sold out exhibit hall with an additional 1,700 sq. feet of showcased products and services as compared to 2013
  • Sold out hotel room block
  • Tradeshow floor traffic up from 2013
  • 12% increase in overall revenue

Members will receive a more detailed recap in the coming weeks, including information about accessing the educational sessions.

If you weren't at this year's iFLEX, be sure to mark your calendar now for the can't-miss 2015 event, which promises to build upon the successes of this year.

iFLEX Survey

If you joined us in New Orleans last week for iFLEX 2014, thank you! We couldn't have done it without YOU.

In order to make next year's event even better, we would love to get your feedback regarding your overall experience at iFLEX 2014. Please take a few minutes to complete this short survey.

Save the Date for iFLEX 2015!

When: March 9-11, 2015

Where: Disney's Coronado Spring Resort, Orlando FL

We Will See You Next Year!


Feb. 2014

• Constructive Confrontation in the Workplace

• Fraud: Every Business is at Risk

• iFLEX 2014 Another Successful Conference!

• iFLEX 2014 Survey



April 28-29
Indianapolis, IN

Register now!

September 23-24
Toronto, ON, Canada

October 21-22
Dallas, TX

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