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Sunday, March 8

 
9:00 am – 4:00 pm Managing Your Business by the Numbers
Yucatan 1
3:00 pm - 6:00 pm Committee Meetings
Fiesta Rooms 
4:00 pm - 7:00 pm  Registration Open Central Registration 

Monday, March 9

 
7:00 am - 6:00 pm Registration Open
Central Registration 
8:00 am - 8:30 am Prayer Breakfast 
Yucatan 1-3 
8:30 am - 9:00 am Attendee Orientation and Continental Breakfast
Sponsored by: MAHLE Aftermarket Inc.
Yucatan 1-3 
9:10 am – 10:00 am

Making Your Customers Love You by Giving Stellar Service

Yucatan 1-3 
 

Stay Informed to Stay in Business

Fiesta 7-8 
  Now That's Sharp! Cutting-Edge Marketing Strategies  
Fiesta 9-10 
10:10 am - 11:00 am HR You Can Use! Five Issues Keeping Business Executives Up At Night
Yucatan 1-3 
 

How Online Engagement Can Help Grow Your Business

Fiesta 7-8
 

Time Refuses to Be Managed:  Manage Yourself Instead 

Fiesta 9-10 
11:10 am - 12:00 pm  Recruit Them Right, Retain Them Forever!
Yucatan 1-3 
 

Win-Win - Increase Ticket Average With a Service That is Also FREE to Your Customers! 

Fiesta 7-8 
 

Increase Profit 30 Percent in 30 Days 

Fiesta 9-10 
12:00 pm – 1:15 pm Annual Membership Meeting & Lunch
Fiesta 5 
1:30 pm – 5:00 pm Exhibit Hall Open Veracruz B & C 
5:30 pm - 7:00 pm

President's Welcome Reception
Sponsored by: Federated Insurance

Fiesta 6
 Tuesday, March 10         
 7:30 am - 3:00 pm Registration Open                                                                                                                
Central Registration
 8:00 am - 9:00 am Continental Breakfast
Sponsored by: Federal-Mogul Motorparts
Fiesta Foyer 
 9:00 am - 3:00 pm

Exhibit Hall Open
Sponsored by: National Oil & Lube News

(Lunch included in exhibit hall from 12:00 pm -1:30 pm)
Veracruz B & C 

 Wednesday, March 11

 
 7:00 am - 3:30 pm Registration Open                                                                                                                   
Central Registration 
 8:00 am – 9:00 am Continental Breakfast
Fiesta Foyer
 8:00 am – 8:45 am Exhibitor Meeting Fiesta 7-8
 9:00 am - 9:50 am

"To Service or Not To Service?" That is the Question

Yucatan 1-3
 

It’s Not a Fluid Change, It’s a Sea Change 

Fiesta 7-8 
  Double Your Upsell Rate with Simple Scripts!  Fiesta 9-10

 10:00 am - 10:50 am 

Fired With Enthusiasm Yucatan 1-3 
  Trends & Analysis Focusing on Materials, Designs,
Components and Regulations New to the Automotive Aftermarket
Fiesta 7-8 
 

Social Media has Changed the World: Why is Your Marketing Still the Same?

Fiesta 9-10
 11:00 am - 11:50 am

Millennials – Our Future Customers and Employees?!?

Yucatan 1-3
  Canister Oil Filters - Common Issues and Solutions Fiesta 7-8 
 12:00 pm - 1:30 pm AOCA Talk Live & Lunch  Fiesta 5 
 1:45 pm - 2:45 pm Keynote Presentation: Leading a Culture of Service Excellence: Dennis Snow, Author of Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career and Your Life  Fiesta 5 
 3:00 pm - 4:30 pm  Closing Reception Fiesta 5 
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